Privacy Policy

This Privacy Policy was last updated January 5, 2023.


1. Introduction

The terms “we”, “us”, or “our”’ in this Privacy Policy refer to Infinnate Holistic Wellness, the owner of the website and provider of the Services. The terms “you” or “your” refers to any individual or entity using our Services.

Your privacy is critically important to us. At Infinnate Holistic Wellness, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

By providing us with your data, you warrant to us that you are over the age of 18 years.

2. Who we are and what this policy covers

Infinnate Holistic Wellness is a business trading globally, both online and in-person, including but not limited to the provision of coaching services. We aim to comply with General Data Protection Regulations (GDPR) to ensure that your information is protected.

Throughout this Privacy Policy we’ll refer to our website, services, and related communications collectively as “Services.”

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

3. Information we collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.

We collect this information if and when you provide information to us.

Here are some examples of how we collect information that you provide to us directly:

  • Communications with us: When you communicate with us via forms, email, phone, comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by you or by applicable law). You may also provide us with information when you respond to surveys, post a question in our public forums, or sign up for our newsletter.
  • Engagement with our Services: When you engage with our Services such as weekly coaching sessions, upon prior permission by you as the Client, brief notes may be taken during each session by the Coach to facilitate weekly progress.
  • Payment and contact information: If you buy something from us, you’ll provide additional personal and payment information like your name, bank account information, and contact information. We also keep a record of the purchases you’ve made.

4. How and why we use information

4.1 Purposes for using information

We use information about you for the purposes listed below:

  • To provide our Services. For example, to provide customer service and process payments and orders.
  • To ensure quality, maintain safety, and improve our Services. For example, by using information from forms: to ensure coaching sessions are tailored to Clients’ unique context, needs, and goals; and to obtain feedback on how Services could be improved in the future.
  • To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our customers (like those who have a purchased a particular coaching package with us, or have been Clients for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a coaching package after receiving a marketing message), and understanding and forecasting Client retention.
  • To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Infinnate Holistic Wellness and others, which may result in us, for example, declining a transaction or terminating Services.
  • To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
  • To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, or as above, by using information from forms to ensure coaching sessions are tailored to Clients’ unique context, needs, and goals.
  • To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our Services, or keep you up to date on Infinnate Holistic Wellness; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time.

4.2 Legal bases for collecting and using information

(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you; or

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our Client retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or

(5) You have given us your consent — for example, agreeing to our terms and conditions prior to engaging in a particular Service.

5. Sharing information

5.1 How we share information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below.

  • Independent contractors: We may disclose information about you to independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our independent contractors to follow this Privacy Policy for any personal information that we share with them.
  • Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you. This includes vendors that help us provide our Services to you (like payment providers you use for your own ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer email support services that help us communicate with you); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our Services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, email and other communications); other third-party tools that help us manage operations); and companies who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
  • Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Infinnate Holistic Wellness, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
  • Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Infinnate Holistic Wellness goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
  • Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.

5.2 Information shared publicly

Information that you choose to make public is disclosed publicly.

That means, for example, that information like your posts, comments, or interactions on any Infinnate Holistic Wellness social media pages are all available to others.

Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share publicly.

6. How long we keep information

7. Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

8. Choices

You have several choices available when it comes to information about you:

  • Limit the information that you provide: When engaging with our Services, you can choose not to provide optional information, for example in any forms or surveys available on our website or distributed as part of coaching sessions.
  • Opt out of marketing communications: You may opt out of receiving promotional communications from us.

9. Your rights

If you are located in certain parts of the world, including countries that fall under the scope of the European General Data Protection Regulation (GDPR), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

9.1 European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

9.2 Right to opt out

We never directly sell your personal information in the conventional sense (i.e. for money).

When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a Client, we will need you to contact us from the email address that was used while engaging with our Services. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

9.3 Appeals process for rights requests denials

In some circumstances we may deny your request to exercise one of these rights. For example, if we cannot verify that you are a Client, we may deny your request to access any personal information. As another example, if we are legally required to maintain a copy of your personal information, we may deny your request to delete your personal information.

In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. All appeals will be reviewed by an independent expert who was not involved in your original request. In the event that your appeal is also denied this information will be communicated to you in writing.

10. Controller

11. How to reach us

12. Privacy Policy changes

Although most changes are likely to be minor, Infinnate Holistic Wellness may change its Privacy Policy from time to time. This will be done by posting the amended version on this Privacy Policy webpage, including the effective date of the updated version. Infinnate Holistic Wellness therefore encourages visitors to frequently check this page for any changes to its Privacy Policy. Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

DISCLAIMER: All information contained within this site is for informational purposes only. Content is not intended to diagnose, treat, cure, or prevent any health problem – nor is it intended to replace the advice of a qualified medical practitioner, dietician, or mental health worker.

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